Return & Refunds Policy

If there is an issue with the order you receive, please contact us via email: [email protected]. One of our representatives will be happy to help make things right within 30 days of receiving your order.

LOST ORDERS

If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.

RETURN POLICY

Your item is eligible for return if at least one or more cases listed below happens:

+ The product was damaged during transportation

+ Package received wrongly against the order.

+ Other mistakes caused by us…

If the product you received has any of the above issues, please contact us via email or website with pictures of errors and your order number. We will refund or exchange an item when the issue is verified to be correct.

Note:
Please capture a photo or record a brief video (around 2 minutes) if the product is defective, so we can verify the issue and provide compensation.

REFUNDS POLICY

When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.

Your refund will be issued to the same credit card or original method of payment that you used to order.

As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

We will cover all shipping costs for your order, including any replacement orders. You will only be responsible for shipping and warranty repair costs if the product has been in use for more than 3 months.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

EXCHANGES

All products go through a quality control check before being sent to you – But just in case read below!
If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.

+ The product was damaged during transportation

+ Package received wrongly against the order.

+ Other mistakes caused by us…

Once the issue is verified to be correct, we will send you a replacement product.

Additionally, if the delivery process exceeds 26 days, we offer a 40% discount on the total value of your order as a gesture of goodwill.

NOTE: Please don’t hesitate to reach out to us with any questions or issues you may encounter. We prioritize our customers’ protection above all else. Therefore, if your order is delayed or if there are any issues with products damaged during shipping, kindly contact our online support team through our website or send an email to [email protected]. We are committed to providing you with timely assistance.